FAQs

How can I get in contact with AussieSnag?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

 

Do you offer international shipping?
Currently, we only ship within Australia. Stay tuned as we expand our delivery zones in the future!

 

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and any of the Buy Now Pay Later methods listed throughout our website.

Do you offer free delivery?

Yes, all orders placed within Australia come with fast and free delivery Australia-wide.

What if my order is delayed?

Sometimes orders may be delayed. If you're wondering where your order is, please start by checking our Shipping Information page for more details. Then, review the Shipping Confirmation email you received — it may have landed in your spam or junk folder.
If you’re still unable to track your order, feel free to reach out to us via our Contact Us page.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible via the Contact Us page. We’ll do our best to update your order before it ships.

 

What if my item arrives damaged or faulty?

We’re here to help. If your item arrives damaged or not as described, please contact us with photos and order details — we’ll make it right.

 

Do you offer returns or refunds?

All our items come with a 14-day Money-Back Guarantee. 

 

Are your prices inclusive of GST?

Yes, all prices listed on our website are in Australian Dollars (AUD) and include GST where applicable.

 

What currency is the store in?

All prices displayed on our website are in AUD.